Customers of varying sizes stay ahead with Channel19
Solutions
AI Assistants help complete tasks, generate revenues, free up your team’s time, & reduce costs so that you can focus on providing exceptional customer service.
Automated Rate Quoting
- Generate rate quotes faster for faster load booking
Automated Spot Load Booking
- Reach out to Brokers/Shippers from the top priority loads in parallel to book the most desired loads
Automated Load Building
- Automatically build loads in your TMS from rate cons, emails, docs, images, etc.
Automated Detention Monitoring and Communication
- Monitor for detention, handle timely and end-to-end communication pre/during/after detention
Automated Temperature Violation Alerts
- Continuously monitor for temperature violations by comparing temperature requirements from load information in the TMS with actual temperature from reefer equipment.
- Communicate temperature violations in real-time
- Eliminate spoiled loads by making sure that the temperature required by the customer is always what's set on the reefer
Automated HoS and ETA Exception Alerts
- Monitor and communicate ETA exceptions incorporating real-time available HoS to internal and external stakeholders.
- Provide the industry’s most accurate and fully automated ETA
Automated inbound/outbound communication with Drivers
- Handles inbound/outbound driver communications for loading/unloading support, dispatch information errors, appointment rescheduling, equipment breakdown, and other operations support
Automated inbound/outbound communication with Customers
- Handles inbound/outbound communications for truck location, ETA, Temperature, load/appointment cancellations/rescheduling, and other operations support
Pre-Built Tools
Integrations
Channel19 has pre-built integrations that connect your existing systems. Connect internal and external data sources for complete monitoring and workflow execution.
Testimonials
What Our Clients Have To Say
Channel19’s AI-powered exception monitoring and management solution optimizes our operations efficiently. The system saves us significant time and money by managing delays, HoS, detention issues, damage claims, routing errors, and excessive fuel use.
Aman Tamana, CEO
I learnt about Channel19 from a fellow fleet leader and decided to give them a chance. I have had a great experience with them. They are focused on delivering value to their customers. I highly recommend them to anyone interested in reducing operational costs & increasing their profit margins.
Isael Borges, Director of Fleet Management
Saves my team a ton of time and is accurate. Channel19 is very responsive to our requests with quick turnaround times. They are unique in their approach to making sure their software works for us rather than the other way around.
Aaron Reibling, Operations Manager
From Our Blog