AI agents that book loads in minutes instead of hours!
Dispatch and Carrier Sales teams use our AI agents that call/email/text to book loads 10x faster.
Dispatch and Carrier Sales teams use our AI agents that call/email/text to book loads 10x faster.
AI Agents
For-Hire Carriers
Calls, negotiates, and books the best loads.
Evaluates 10x more load options so you never miss a better lane or rate.
Books faster by handling calls end-to-end and surfacing the best choices.
Keeps you in control with Dispatcher approval and instant takeover when needed.
Calls brokers from load boards:Dials, navigates IVRs, waits on hold, and gathers load details.
Live transcription & structuring:Captures every call and organizes details for side-by-side comparison.
Rate negotiation:Negotiates within your guardrails to hit target margins.
Booking:Books loads autonomously or sends to the dispatcher for one-click approval.
Human-in-the-loop:Brings Dispatchers into the call instantly if intervention is requested—or they can take over any time.
High-volume load scouting: screens and compares more options in parallel.
IVR & hold handling: no more waiting—agent does the hold time for you.
Structured load cards: origin/destination, weight, equipment, appointments, notes—ready for quick comparison.
Smart negotiation guardrails: floor/ceiling prices, target margins, lane rules.
One-click approval workflows: approve, edit, or decline with full context.
Instant call handoff: Dispatchers take over any live call when needed.
Call recording & searchable transcripts: every conversation is saved and easy to find.
Integrates with your tools: plugs into your TMS/load-board workflow (ask us about your stack)
Dashboards & alerts: see activity, win rates, and SLA metrics at a glance.
Autopilot (hands-off):
Agent calls, qualifies, negotiates, and books within your preset rules.
Escalates only on exceptions
Pushes booked loads to your workflow and sends confirmations.
Co-pilot (human-guided):
Agent does the dialing, IVR, and data capture; Dispatcher reviews options.
Negotiation suggestions appear in real time; dispatcher clicks to approve.
One-click “Join Call” for instant takeover.
Switch modes per lane, per dispatcher, or per customer—anytime.
Brokers/3PLs
Cover more loads at better margins—without the phone tag.
Evaluates 10× more carriers so you cover loads faster.
Improves margin by surfacing the best-fit carriers with higher margin offers.
Keeps reps in control with approvals and instant takeover anytime.
Calls carriers from your tools:Dials carriers from your load boards/compliance/TMS, navigates IVRs, waits on hold, and collects capacity, lane fit, equipment, and other details.
Live transcription & structuring:Every call is captured and organized into carrier cards for side-by-side comparison.
Rate negotiation:Counters within your guardrails to hit target margins.
Booking:Confirms the load autonomously or routes to the rep for one-click approval; pushes details back to your workflow.
Human-in-the-loop:Brings a rep into the live call on request—or the rep can take over instantly.
High-volume carrier scouting: screens more carriers in parallel for each lane
Smart negotiation guardrails: min margin, rate bands, and lane rules.
One-click approval workflows: approve, edit, or decline with full context.
Instant call handoff: Reps can join any call in real time.
Call recording & searchable transcripts: every conversation is saved and easy to find.
Integrates with your stack: works alongside your TMS, load boards, and compliance tools.
Analytics: track coverage speed, win rates, and SLA metrics.
Autopilot (hands-off):
Agent calls, negotiates, and books within your preset rules.
Escalates only on exceptions; posts booked loads back to your system.
Co-pilot (human-guided):
Agent handles the dialing, IVR, and data capture; rep reviews curated options.
Real-time negotiation suggestions; rep clicks to approve.
One-click Join Call for instant takeover.
Switch modes per lane, per rep, or per customer—anytime.
Tools
Channel19 has pre-built integrations with your existing systems.
Metrics
Higher revenue per load
Cheaper than outsourcing
Calls recorded
Testimonials
Channel19’s AI-powered exception monitoring and management solution optimizes our operations efficiently. The system saves us significant time and money by managing delays, HoS, detention issues, damage claims, routing errors, and excessive fuel use.
Channel19’s AI-powered solution optimizes our load operations efficiently. The system saves us significant time and increases margins.
I learnt about Channel19 from a fellow fleet leader and decided to give them a chance. I have had a great experience with them.
They are focused on delivering value to their customers. I highly recommend them to anyone interested in reducing operational costs & increasing their profit margins.
Saves my team a ton of time and is accurate. Channel19 is very responsive to our requests with quick turnaround times. They are unique in their approach to making sure their software works for us rather than the other way around.
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